Support — PlanGasto

Last updated: 18 August 2026

How to reach us

Support email: eduardindev@gmail.com

We reply within 5 business days at the latest. This is a one-person project, so replies often arrive sooner, and during holidays they may take a little longer.

To help us solve it on the first reply, please include:

Your iPhone model and iOS version.
Your PlanGasto version, shown in Profile.
What you expected to happen, and what happened instead.
A screenshot, if the problem is visible.

Please don't send screenshots containing amounts or details you'd rather keep private. Almost nothing needs your real figures to be diagnosed.

Purchases

I paid and Pro didn't unlock

Open Perfil (Profile), go to the COMPRAS (Purchases) section and tap Restaurar compra (Restore purchase). You don't need to sign in to anything: access is tied to the App Store account you bought with.

If it still doesn't activate, check that your iPhone is using that same App Store account and not a different one. If you bought with one account and the phone is signed in with another, the purchase won't show up.

If that doesn't help, email us with the approximate date of the purchase.

I reinstalled the app or switched iPhone

Your purchase isn't lost. Install PlanGasto, go to Profile → COMPRAS → Restaurar compra, and Pro is active again.

Note that your plans and expenses do not travel with the purchase: those are stored on the previous phone, not in the store. See below.

Is Pro a subscription?

No. PlanGasto Pro is a one-time payment. It does not renew, it does not expire and there is nothing to cancel. You buy it once and it stays tied to your App Store account.

What does Pro unlock?

Unlimited PDF and Excel reports.
An unlimited number of plans.

The free version includes everything else: creating plans, recording real expenses, managing categories, metrics, theme and language. Its limits are 10 plans and 3 PDF and 3 Excel reports per month.

I bought Pro on Android, do I have it on iPhone?

No. PlanGasto has no user accounts, so each store handles its own purchase: Google Play knows nothing about the App Store, and vice versa. A purchase made on Android does not carry over to an iPhone.

This is standard behaviour for an app without sign-in, and we'd rather tell you before you pay twice.

I want a refund

Purchases are processed by Apple, not by us, so refunds are requested directly from Apple at reportaproblem.apple.com. We cannot issue or look them up.

If the reason is that something isn't working, email us first — it may be fixable.

Your data

Where is what I type stored?

On your phone only. PlanGasto has no servers and includes no network client: it is technically unable to send your information anywhere. Full detail in the Privacy Policy.

I lost my phone. Can you recover my plans?

We can't. Since we never receive your data, we hold no copy to give back. This is a direct consequence of the app not collecting anything.

If you want a record outside the phone, export your reports as PDF or Excel from Descargar (Download) and keep them wherever you prefer.

How do I delete everything?

Uninstalling the app removes its local database and with it every plan, expense and category. Nothing is left anywhere else.